Introduction
CardPassUp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by CardPassUp when you use our website (cardpassup.org), mobile applications, and other online products and services (collectively, the "Services") or when you otherwise interact with us.
Information We Collect
We collect information you provide directly to us when you:
- Create or modify your account
- Request a new transit card
- Recharge or top up your existing card
- Contact customer support
- Complete any forms on our Services
This information may include:
- Name, email address, and phone number
- Billing information and payment details
- Transit card numbers and identifiers
- Transaction history and card usage patterns
- Any other information you choose to provide
Automatically Collected Information
When you access or use our Services, we automatically collect information about you, including:
- Log Information: We collect log information about your use of the Services, including your browser type, access times, pages viewed, and IP address.
- Device Information: We collect information about the device you use to access our Services, including the hardware model, operating system, and unique device identifiers.
- Location Information: With your consent, we may collect information about your precise location to provide location-based services.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences.
How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Verify your identity and prevent fraud
- Send technical notices, updates, security alerts, and administrative messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities in connection with our Services
- Personalize your experience and provide content or features that match your profile and interests
Sharing of Information
We may share information about you as follows:
- With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
- For Legal Reasons: We may disclose your information if we believe that disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request.
- For Protection: We may share information to protect the rights, property, and safety of CardPassUp, our users, and others.
- With Your Consent: We may share your information with third parties when you have given us your consent to do so.
Data Retention
We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.
Security
CardPassUp takes reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access personal information we hold about you
- The right to request that we update, correct, or delete your personal information
- The right to object to or restrict our processing of your personal information
- The right to data portability
To exercise any of these rights, please contact us at [email protected].
International Data Transfers
CardPassUp is based in the United Arab Emirates. When you access or use our Services, your information may be processed in the UAE and other countries where our service providers operate.
Children's Privacy
Our Services are not directed to children under the age of 16. If we learn that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Services prior to the changes becoming effective.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Phone: +971-2-555-8732
Address: Al Wahda Mall, Level 2, Abu Dhabi, United Arab Emirates
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